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© 2021 Sun Buddies Eyewear

Help

We aim to respond to all e-store inquiries within 24 hours, Monday to Friday, excluding holidays.

shop@sunbuddieseyewear.com

Sun Buddies
Rönngatan 3
211 47 Malmö
Sweden

Delivery & shipping costs

Goods will be dispatched on regular working days, Monday to Fridays. FedEx orders are fully insured by FedEx. A physical street address and signature upon delivery are required. FedEx do not deliver to post-office boxes. All Swedish orders are sent by PostNord and are insured. When your order leaves our warehouse you will receive a tracking number via e-mail that can be used to track your order on fedex.com or for orders to Sweden, postnord.com. Valid identification must be shown when collecting the package.

United States
Standard: $12 – 5-10 working days (Free over $480)
Express: $24 – 1-3 working days

European Union
Standard: €10 – 5-10 working days (Free over €350)
Express: €16 – 1-3 working days

United Kingdom
Standard: £8 – 5-10 working days (Free over £340)
Express: £14 – 1-3 working days

Sweden
PostNord: 65 SEK – 1-3 working days (Free over 1500 SEK)

Rest of the world
Standard: €14 – 5-10 working days (Free over €390)
Express: €28 – 2-4 working days

Please note that the following delivery charges do not include import costs that may be due when the package reaches the country of destination. Delivery times may be a little longer during sales and public holidays. For deliveries to United Kingdom, FedEx have informed us that due to new Brexit routines and temporary travel restrictions some delays are to be expected with up to 3-4 extra days.

Returns

Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be return unused. All original packaging, price labels etc shall be returned with the product without having been tampered with.

Payment methods

We offer two different methods of payment. We accept VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorised access to card details. We also accept PayPal which allows secure payment with your PayPal account or credit card. You will be redirected to PayPal to finalize your order when checking out. More information about PayPal is available at paypal.com.

20% off for NonEU customers

Customers outside the European Union are exempt from value added tax. 20% of the total amount will be deducted from the total when you select your country at the checkout.

Terms

TERMS & CONDITIONS, UPDATED 03/02/2020

By approving these terms & conditions and confirming your order, a binding agreement is entered into. When we have received your order, you will receive an automatic e-mail confirming your order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order. Please read the terms & conditions before placing any orders on sunbuddieseyewear.com.

AGE RESTRICTIONS

Parental or guardian consent is required for customers under the age of 18. If you are under 18 you must let your parent or guardian know about our privacy policy before you register to use this site or any of this site’s services.

PRICES

Prices do not include delivery charges. We retain the right to adjust incorrect prices. Prices shown on the site are in Euros, Swedish Kronor, British Pounds or American Dollars depending on your destination country. All prices include applicable Swedish VAT for customers inside the European Union. Purchases made by customers outside the European Union are exempt from value added tax, 20% of the total amount will be deducted from the total when you select your country at the checkout.

PROMOTIONS

Promotion codes are limited to one time per customer and cannot be combined with other offers, if not otherwise explicitly stated. Promotion codes and offers are only valid within the explicitly set time or as far as we have stock and not applicable to previously placed orders.

DELIVERY TIME AND COSTS

Goods will be dispatched on regular working days, Monday to Fridays. Please note that the following delivery charges do not include import costs that may be due when the package reaches the country of destination. Delivery times may be a little longer during sales and public holidays. We occasionally o er free deliveries on all orders, which will be clearly stated on our website. Please note that campaigns for free deliveries will be activated on your order on the payment page. When your order leaves our warehouse you will receive a tracking number via e-mail which you can use to track your order. If we are unable to deliver the ordered goods in time you have the right to cancel the order. If the payment has been made in advance, your money will be refunded as soon as possible within 30 days.

DAMAGED PRODUCTS

If the product is damaged or do not correspond with how the product was presented on sunbuddieseyewear.com, you have the right to enter a claim.

HOW TO ENTER A CLAIM

Please contact shop@sunbuddieseyewear.com as soon as you discover the fault. We will first try to see if it is possible to repair or remedy the fault. If this is not possible then we will replace the product. If we are unable to replace the product or remedy the fault then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product along with compensation return-shipping costs will be sent to you, or we will refund you for the product and the return-shipping costs.

FORCE MAJEURE

We have the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.

COOKIES

We use cookies on sunbuddieseyewear.com. By browsing this web page, you consent to the use of cookies. Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows sunbuddieseyewear.com or a third-party service to recognize you and make your next visit easier and more useful to you.

PROTECTION OF YOUR PERSONAL DATA

You should always be able to feel safe when we are processing your personal data. Sun Buddies has taken appropriate security measures required to protect your personal data against unauthorised, unlawful or accidental access, modification, loss, destruction and damage.

Your rights

You have the right to request that Sun Buddies corrects, rectifies, erases or restricts the processing of your personal data, in accordance with applicable data protection regulations. To exercise these rights, please contact our customer care at shop@sunbuddieseyewear.com. You have the right to request information regarding all processing of your personal data conducted by Sun Buddies once (1) every calendar year. You can at any point in time prohibit Très Bien from using your personal data to send you information and news. When we receive your notification, we will stop processing your personal data for these purposes. To delete your records, please contact our customer care. You are also given the opportunity to refuse to receive further information and news in every such email from us.

Company information

The website sunbuddieseyewear.com and registered domain is owned by Sun Buddies and Très Bien AB. The company is registered in Sweden. Our corporate identification number is 556808-7521

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