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We aim to respond to all e-store inquiries within 24 hours, Monday to Friday, excluding holidays.
Contact Us
Sun Buddies
Rönngatan 3
211 47 Malmö
Sweden
DELIVERY & SHIPPING COSTS
Goods will be dispatched on regular working days, Monday to Fridays. Tracking number will be provided once your order has been shipped. Valid identification must be shown when collecting the package.
United States
UPS Expedited: $10 – delivery within 5-10 business days (Free Shipping for orders over $200*)
UPS Express: $30 - delivery within 1-3 business days
We ship all orders to United States DDP, meaning there will be no extra custom charges for you upon arrival.
Europe (ex UK and Sweden)
UPS Standard Access Point: FREE – delivers within 3-5 business days
UPS Standard Home Delivery: €8 - delivers within 3-5 business days
UPS Express: €25 - delivers within 1-2 business days
United Kingdom
UPS Standard to closest Access Point: FREE – delivers within 3-5 business days
UPS Standard Home Delivery: £5 - delivers within 3-5 business days
UPS Express: £20 - 1-2 delivers within business days
Please note that Duty and Local Taxes are included in your order. We ship all orders to United Kingdom DDP, meaning there will be no extra custom charges or local taxes for you upon arrival.
Sweden
DHL: FREE – delivers within 1-3 working days
Australia, New Zeeland, China, Japan, South Korea, Hong Kong & Singapore
UPS Expedited: €10 – delivery within 3-7 business days (Free Shipping for orders over €500)
UPS Express: €30 - delivery within 1-3 business days
Rest of the world
UPS Expedited: €25 – delivers within 5-10 working days
Please note that if you are located outside of the EU, USA or the United Kingdom, the following delivery charges do not include import costs that may be due when the package reaches the country of destination. Delivery times may be a little longer during sales and public holidays.
RETURNS
Our returns guarantee entitles you to return the product for any reason within 14 days of having received it.
You have the right to open the package and check the contents but the product must be return unused. All original packaging, price labels etc shall be returned with the product without having been tampered with.
Also remember that you are responsible for a returned product until it reaches us. Please enclose a note with your order number, contact details, reason why you would like to return it, and if you wish for us to send you another model instead or if you would like a refund.
Please enclose this form for the information needed in this form with your return, or follow the links in your order confirmation or in your customer account.
All return shipping costs are to be paid by the customer. We can provide you with a pre-paid return shipping label towards the cost of the return shipping that will deducted from your refund.
Cost of Pre-paid Return Labels:
From Europe: €12
From United Kingdom: £10
From USA and Canada: $25
From Rest of World: €25
If you would like for us to provide you with a pre-paid label - please contact us here. If you opt to use a shipping carrier of your own choice, please remember that you are responsible for a returned product until it reaches us. We recommend that you send the package with a traceable tracking number so that you can follow the return.
If you encounter any problems or have any further questions, please use our contact form here.
PAYMENT METHODS
We offer most major methods of payment.
Customers outside the European Union may be subjects to import duties and taxes upon delivery except for the United States and United Kingdom where duties and taxes are included in your order (DDP).